Returns & Refunds policy

Last Updated: 29th December 2024

At Jellybops ("we," "our," or "us"), we want you to be fully satisfied with your purchase. If you are not completely happy with the items you’ve ordered, we offer a straightforward returns policy to ensure a smooth and hassle-free process. Please read the following policy carefully to understand your rights and how to return items.

1. Return Eligibility

You can return most items purchased from our Website within 14 days from the date of delivery for a refund or exchange, provided the following conditions are met:

  • The items are unused, undamaged, and in the original condition with all packaging, tags, and labels still intact.

  • You have proof of purchase, such as your order confirmation or receipt.

  • The return is initiated within 14 days of delivery.

Note: Certain items are non-returnable, including but not limited to:​

  • Personalised or customised products.

  • Gift cards or downloadable products.

  • Items that have been opened or used unless faulty.

If you are unsure whether an item can be returned, please contact our customer service team at info@jellybops.co.uk

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@jellybops.co.uk within 14 days of receiving your item, providing your order number and the reason for the return.

  2. Return Instructions: We will send you detailed return instructions and, where applicable, a returns label for your convenience.

  3. Package the Item: Carefully repackage the item in its original packaging, including any accessories, instructions, or free gifts that came with the product.

  4. Send Back the Item: Return the item to the address provided by our customer service team. You will be responsible for the cost of return shipping, unless the item is faulty or we have made an error in fulfilling your order.

Please retain a proof of return and tracking number when you send the item back to us, as we are not liable for any items lost in transit.

3. Refunds and Exchanges

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the return is approved, we will process your refund or exchange as follows:

  • Refunds: We will issue a refund to the original payment method. Please note that refunds may take up to 14 days to appear on your account, depending on your payment provider.

  • Exchanges: If you wish to exchange an item for a different size, colour, or product, we will send the replacement item once the original item has been returned and inspected. If the replacement item is not available, we will issue a refund.

Please note that delivery charges are non-refundable unless the item is faulty or we have made an error in processing your order.

4. Faulty or Damaged Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@jellybops.co.uk with your order number, a description of the issue, and photos of the damaged or faulty item (if applicable). We will arrange for a return at no cost to you and either issue a full refund or send a replacement item as appropriate.

5. Return Address

Please return your items to the following address:

Priority Business Park,

The Business Centre,

Cardiff House,

Barry

CF63 2AW

​

6. Exceptions and Special Circumstances

We may offer extended returns during certain promotional periods (e.g., Christmas or seasonal sales). Any specific terms or conditions regarding these extended returns will be communicated to you at the time of purchase.

We reserve the right to refuse any return that does not meet the conditions outlined in this policy, including items that are returned outside the 14-day period, are used, or are damaged beyond reasonable wear and tear.

7. Consumer Rights

This Returns Policy is in addition to your statutory rights under UK consumer law. You are entitled to a statutory right of cancellation under the Consumer Contracts Regulations, which allows you to cancel your order within 14 days from the day you receive the item. The return window is 14 days, starting from the day after you receive your goods.

8. Contact Us

If you have any questions or need assistance with your return, please get in touch with our customer service team at:

Email: info@jellybops.co.uk
Address: Priority Business Park, The Business Centre, Cardiff House, Barry CF63 2AW

Thank you for shopping with Jellybops! We hope you are completely satisfied with your purchase. If you need further assistance, don’t hesitate to reach out.